Hisol Publisher ("we" and "us") is the operator of (http://shop.hisolpublisher.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time to time there may be a stock discrepancy and we will not
be able to fulfill all your items at the time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the back-ordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Hisol Publisher will happily accept returns due to change of mind as long as a
request to return is received by us within 2 days of receipt of item and are
returned to us in original packaging, unused, and in resellable condition.
Return shipping will be paid at the customer's expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(Hisol Publisher) will refund the value of the goods returned but will NOT
refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 3 - 9 days
4.2 Transit time Internationally (We currently do not ship internationally)
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of the order
Deliveries operate on Monday - Saturday during standard business hours, except
on national holidays at which time dispatch time will be 2 - 4 days. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Hisol Publisher will ship to the Nearest PEP Store location using PAXI services only. We
are unable to offer couriers services at the moment.
4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.7 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by PAXI.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please get in touch with our customer service.
7. Duties & Taxes
7.1 Sales Tax
No sales tax has been applied to the price of the goods.
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as PAXI has completed
their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the PAXI has conducted an
investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at
delivery@hisolpublisher.com
